Terms of Service

About These Terms

These terms cover your use of the SoleSeason website and any order you place with us. By browsing the store or completing a purchase, you agree to the rules below. If anything here is unclear, message us on WhatsApp or through the contact form before ordering.

Orders and Pricing

All prices are shown at checkout in the currency displayed on the product page. Discount prices apply to the pairs listed and can change without notice. We may cancel an order if an item turns out to be unavailable or if a pricing error appears; in that case you are notified and any payment taken is refunded. Placing an order confirms that the details you give us are accurate and that you are allowed to use the payment method provided.

Payment and Checkout

Checkout is secure. Payment is taken at the time of purchase. Once your order is confirmed, you receive an order confirmation, and a separate message with your tracking number follows when the parcel leaves us.

Shipping

• We ship worldwide.
• Shipping takes 7-15 business days.
• Orders ship with a tracking number.
• Free shipping applies to orders over $50.

Delivery windows are estimates and can be affected by customs or carrier delays outside our control. Please make sure your shipping address is correct; contact us quickly on WhatsApp if you spot a mistake.

Returns

Returns are accepted within 30 days of delivery. Pairs should come back unworn and in their original packaging so we can process the return. Start the process through the contact form or WhatsApp and we will explain the steps. Refunds go back to the original payment method once the return is received and checked.

Product Information

We describe every pair as accurately as we can, including sizing and colour details. Screens can show colours slightly differently from the physical shoe. Sizing follows the label on each pair, so check the size guide before ordering.

Using the Site

Do not misuse the store, attempt to disrupt checkout, or copy our photos and text for your own use. Content on this site belongs to SoleSeason.

Support

Questions about an order, a return or a pair you are eyeing? Reach us on WhatsApp or through the contact form and we will get back to you.